新澳门六合彩开奖记录

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Your Role at 新澳门六合彩开奖记录

  • UNDERSTAND all you can about your job responsibilities, your department, and the University.
  • STRIVE to create positive outcomes in all situations and provide superior service to external and internal customers.
  • ASK questions to improve your knowledge and skills; keep a positive attitude; be attentive.

 

The Keys to Success

 

Taking on New Assignment

  • Find out what results are expected in your new position.
  • Determine the steps/skills required to achieve those results.
  • Determine what resources are needed to obtain results.
  • Find out what decisions you鈥檙e expected to make on your own.
  • Agree on an action plan, including follow-up review.

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The 4 "C' Keys 

Competence 鈥� The ability to resolve each situation by virtue of knowing the University鈥檚 people, policies, and procedures. Training and experience help develop this knowledge.  

颁辞苍铿乨别苍肠别 鈥� 颁辞苍铿乨别苍肠别 comes as an outgrowth of having competence. There are 2 parts to con铿乨ence: Self-con铿乨ence you develop through increasing your skills and other people鈥檚 perception and con铿乨ence in your capability.  

颁辞苍铿乨别苍迟颈补濒颈迟测 鈥� Keep any and all information in the strictest of con铿乨ence. Never discuss/disclose information with a third party unless business reasons make it necessary.

Courtesy 鈥� Extend respect to others in words and actions.

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Keeping a Positive Attitude

SMILE 鈥� Research has shown that smiling has both psychological and physiological effects. So鈥onsider putting a smile on your face.

Change your ACTIONS 鈥� Try doing things differently to start thinking differently.

SUPPORT Others 鈥� Be a team player. Support your teammates in any way you can.

Be PATIENT鈥� Recognize that most changes occur slowly, over an extended period of time. If you don鈥檛 get immediate results, don鈥檛 be surprised and DON鈥橳 QUIT! Keep working; it鈥檒l come!

Bring Your WHOLE Self to Work 鈥� 70% of your time (work and personal time) is spent on work-related tasks. Why not make the effort to make it better.

Be THERE 鈥� Be present while you are doing what you鈥檙e doing. Keep focused--don鈥檛 let tasks get in the way of truly listening and concentrating!

Choose Your REACTION 鈥� choose to 铿乶d the best in everything, in every situation.

Take RESPONSIBILITY 鈥� Instead of asking 鈥淲hy?鈥� when change occurs, ask 鈥淗ow can I adapt to my changing world?鈥�

Put Yourself in the other person鈥檚 SHOES 鈥� Show empathy! Don鈥檛 view the person as an interruption.

Be RESPONSIBLE 鈥� Be responsible for YOUR attitude! Remember: your attitude is contagious!

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Creative Positive Outcomes

At the 新澳门六合彩开奖记录, we strive to offer the best customer service possible to both external and internal customers. While you may not always have the answer or solution to a customer鈥檚 request, do all you can to provide information or steer the customer in the right direction.

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